FAQs
Find answers to common questions about our cranes, customization, delivery and after-sales service. If you can’t find what you need, please contact us for a quick response.
Price Related Questions
To quote accurately, please share: crane type (overhead/gantry/jib), capacity (t), span (m), lifting height (m), duty class, power supply, control method (pendant/remote/cabin), and quantity. If available, drawings or workshop layout are helpful.
Our quotation typically includes the crane system and standard accessories. Optional items such as installation, commissioning, spare parts, and freight/insurance can be quoted separately based on your request.
Yes. We can customize specifications, structure, speed, electrical components, and control options to match your working conditions and standards. Customization may affect the final price depending on configuration and materials.
Lead time depends on the crane type and configuration. Standard models are usually faster, while customized solutions take longer. Once we confirm specifications, we will provide the estimated production schedule and shipping time.
Common terms are T/T (bank transfer). Typically a deposit is required to start production, with the balance paid before shipment. Other terms can be discussed based on order value and cooperation.
Professional Questions
It depends on your layout and workflow. Overhead cranes are ideal for indoor workshops with runway beams. Gantry cranes suit outdoor yards or places without building support. Jib cranes are best for localized lifting in a single workstation. Share your site layout and lifting needs, and we will recommend the right solution.
Duty class is selected based on lifting frequency, load spectrum and working hours. Light duty is for occasional lifting, while medium/heavy duty is for frequent production use. If you tell us your daily lifting cycles and typical loads, we can recommend the suitable duty class.
Please provide capacity, span, lifting height, travel length, workshop height, power supply, control method (pendant/remote/cabin), and any special requirements such as high temperature, anti-corrosion or explosion-proof. Drawings or photos of the site are helpful.
Yes. We can design and manufacture according to common international standards and your local requirements. Please let us know your target market/country and any specific compliance needs.
Common options include overload protection, limit switches, emergency stop, anti-collision, overload limiter, and remote control. We can suggest a standard safety package based on your working conditions.
Can't Find Answer? Ask Us
If you still have questions, feel free to contact us. We’ll reply by email within 24 hours. For urgent inquiries, WhatsApp us at +8619836291389.